Help & Support

A laboratory begins with a registration application. Registration records the organisation and primary contact; activation creates the first laboratory login after approval.

1. Submit the application.Open Register Laboratory, enter the laboratory, address, contact and accreditation details, then submit.
2. Wait for platform review.The Platform Administrator may approve, request a correction or reject the application with a reason.
3. Activate the account.After approval, use Activate Lab Account with the application number and registered administrator email to set the first password.
4. Sign in.The activated user becomes the Laboratory Administrator and can complete the laboratory profile and create the working team.

Subscription is maintained for the laboratory as a whole, not separately for each user. New laboratories begin with a time-limited trial.

Open Subscription to see the plan, status and applicable dates. Until online payment is introduced, the Laboratory Administrator should contact the Platform Administrator for renewal or correction.

The Laboratory Administrator creates users from Users & Roles. Give each person only the role required for their normal work; managers can supervise technician work without sharing credentials.

Requisition Master holds reusable laboratory definitions. Complete the relevant masters before creating routine requisitions.

• ProjectsThe work, contract or scheme against which requisitions and analytics are grouped.
• PartiesClients and contractors used in requisitions, reports and forwarding letters.
• Material typesGSB, WMM, DBM, concrete cubes and other laboratory item categories.
• Test typesThe tests that may be assigned, including their code references and category.
• Framework componentsReusable constituent definitions for material types that genuinely require components.

Master changes affect future setup choices. Existing requisition records retain their own saved information and should not be casually restructured.

1. Create the requisition header.Select the client, contractor and project; record the requisition date, client reference and description.
2. Confirm the generated number.Requisition numbers are generated separately for each laboratory and calendar year.
3. Open Details.This becomes the working page for items, components, tests, records and reports.
4. Edit when necessary.Use the requisition Edit action for header corrections. Structural changes belong to the appropriate item, component or test action.

What is an item?

An item is the material, layer, mix or specimen group being tested. One requisition may contain one item or several, such as BM, DBM and BC, or multiple concrete specimen groups.

What is a component?

A component identifies a constituent or source material whose identity matters to testing or reporting: aggregates in concrete mix design, binder in bituminous mixes, or a separately tested aggregate fraction.

Do not create aggregate components merely to store individual sieve analyses for BM, DBM, BC, WMM or DLC blending. Their proportions belong to the blend record and the item receives the resulting single gradation.

1. Assign the item.Select the responsible Manager, Technician or Administrator when an item needs a named owner. Unassigned work remains available to authorised supervisors.
2. Add the required test.Choose the Test Type and decide whether it applies to the whole item or to a particular component.
3. Open Record.The Record action routes to the correct observation sheet, utility or component-selection page for that test.
4. Review calculated values.Simulation assists data preparation; the technician remains responsible for checking observations, sample identity, date and calculated result.
5. Append or save.Append creates the first persisted test record. Opening an existing record and saving updates that record rather than silently adding another.

A test stays Pending until the records required by that assignment are present. Component-based tests may require a record for every applicable active component.

Where a client submits multiple samples for the same assigned test, set the required sample count and append each sample under that assignment. Reports group multiple samples under one test heading when a matrix presentation is suitable.

• Next SimulationProduces another indicative dataset while retaining user-controlled targets and identifying information where applicable.
• Append RecordSaves the reviewed simulation as a laboratory record.
• EditReopens all observations, including internally calculated or graph-supporting rows needed for a valid recalculation.
• DeleteRemoves the complete selected test record and its dependent readings after confirmation.

Simulation is a preparation aid, not a substitute for observations made during the test. Replace indicative values with the actual laboratory readings before final reporting.

Set the report date and authorised signatory before printing. Laboratory profile headers and logo flow into reports automatically.

Forwarding letters

Create a forwarding letter for completed requisitions belonging to the same client/project and contractor. Select eligible requisitions, set the letter date and recipient, add copy-to details and include the account summary when tests are chargeable.

Utilities let technicians understand, simulate and refine datasets before working inside a requisition. Available tools include concrete mix design, blending/recast, Marshall composition, Proctor compaction, CBR and Atterberg limits.